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Consider a video prompt around the following scenario.

Read the prompt.  Then answer the questions in 5 minutes!

PROMPT:  A doctor is managing a 70-year old gentleman with severe dementia, and she has been in direct communication with the patient’s family. The doctor is becoming frustrated with the family for not helping to remind the patient to take his prescription medication, which will help alleviate his symptoms. The family is upset with the doctor for being irritated with them because, as they see it, they do all they can for their father, given their other professional and personal responsibilities.


  1. How could this situation have been avoided?
  2. What are the steps of conflict resolution?
  3. When does a doctor ask for help in a situation like this? Who can she turn to?

Good luck!


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