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Sample CASPer® Question: Excellent Buy Electronics Store

Consider a video prompt around the following scenario.

Read the prompt.  Then answer the questions in 5 minutes!

PROMPT:  You are working at an electronics store, Excellent Buy Electronics, and helping a customer choose a television. The man is insulting his female partner – telling her that she is stupid and never does anything right and he is getting fed up. His voice rises and the other customers in the store hear this.

QUESTIONS:

  1. What is your role in this situation?
  2. Should you intervene? If so, how can you diffuse this argument?
  3. When and to whom would you report a situation like this?

Good luck!

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