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Consider a video prompt around the following scenario.

Read the prompt.  Then answer the questions in 5 minutes!

PROMPT:  You are working at an electronics store, Excellent Buy Electronics, and helping a customer choose a television. The man is insulting his female partner – telling her that she is stupid and never does anything right and he is getting fed up. His voice rises and the other customers in the store hear this.


  1. What is your role in this situation?
  2. Should you intervene? If so, how can you diffuse this argument?
  3. When and to whom would you report a situation like this?

Good luck!


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